FAQ

Life Etc. Tote Bag

PRODUCTS

Why do you say your bags are "one of a kind" ?


We source fabric, design, and create our bags independently of each other. There's no mass production. What we show as available on our website may be a "one and only" or it may be one of several. That's why we say, if you see something you like -- don't wait. This means that you're truly buying a unique product, one that is literally made just for you.




Do you accept custom orders?


We do! Depending upon our product queue and your requirements, we'd be happy to sew a custom bag (or bags!) for you. Some ideas are: bridesmaid gifts, wedding shower favors, reunion bags, school totes, etc. Email us with your general color/theme preferences (floral, contemporary, colors) and select the style of bag you like. We'll check our inventory/resources and connect with you to design your ideal purchase.




Can I special order something? For instance, what if I want to order 6 produce bags and you only have 2 in stock?


We're always happy to check our inventory of fabrics and bags and see how we can assist. Often, we'll have overage of a fabric or simiolar fabric and may be able to create a complementary piece to go with your bag of choice. Email us at Sisters@mcmdesigns.shop and let's talk.




Do your products look exactly like they do on your website?


Like most things online, monitor variations can produce a slightly different color than real-life viewing. However, all bags are represented accurately and using excellent lighting and photography to give you the most complete picture of your new bag as possible. Sometimes a small variation in lighting may result in a very minor difference between the photo and the bag, however, that is why we try to include several different angles and lighting styles to accurately capture the truest colors and design possible.




Can I pick up my item in person?


Yes. For those in the Rochester, NY area, you may use contact-less pickup. Check this box when you order. We ask that you wait to receive an email confirmation before picking up your item--generally this is next day.





PAYMENT, SHIPPING & RETURNS

How is my order shipped and how much will it cost?


We use USPS Click & Ship Priority Mail for all packages. Most of the time we utitlize large (10" x 12") padded bubble mailers or medium sized (5" x 8 ) sizes. USPS offers real-time calculations based on product average weight, shipping origin and destination.




Where are my items shipped from?


We are based in Rochester, NY




When will my items arrive? What type of mailer do you use?


Orders are packaged same day and processed/mailed the next business day. Your order should typically arrive in 3-5 business days. Products are shipped in padded bubble mailers.




What is your return policy?


We want you to be happy with your purchase. If for some reason you are not satisfied, return your item to us within 21 days. We will credit your account and notify you of same.




What types of payment do you accept?


We accept VISA, MasterCard, American Express, Discover, JCB and Diner's credit cards. We accept VISA and MasterCard debit cards.




Do you ship internationally?


At this time, no. We ship anywhere in the continental U.S.





GIFT SERVICES

I want to send a bag as a gift. Do you offer gift wrap?


Yes! We can wrap your bag in themed tissue paper (Happy Birthday, Holiday, Favorite Color), tied with matching ribbon. Check this option at checkout.









REVIEWS

I love your bags! How can I leave a review?


We'd love to hear from you! Please email us at: sisters@mcmdesigns.shop OR leave a review on our Facebook Page facebook.com/mcmdesigns.shop